eCommerce Fastlane

Increase Customer Loyalty And Lifetime Value With Nationwide In-Person Returns

Your Business Is A Journey.  Invest In Yourself Today.

Today’s episode is brought to you by Mesa, the only ecommerce automation platform exclusive to Shopify and Shopify Plus.

Inspiring and educating Shopify-powered brands to navigate and accelerate growth through podcasts and strategic insights. We discuss the latest cutting-edge marketing strategies, evergreen tactics and share a roadmap for you to improve efficiencies, profitably grow revenue and build lifetime customer loyalty. Rise to the next level by implementing a new idea, strategy, Shopify app, or marketing platform that’s being shared today!

In today’s episode, my guest is David Sobie the Vice President of Happy Returns. They are a returns software solution paired with an innovative and market-leading reverse logistics process recently acquired by PayPal.

They are successfully tackling the painful challenge of returning products purchased online. Its mission is to make returns beautiful for shoppers, retailers and the planet.

This is a timely (pre-Q4) conversation that shares how Shopify brands are building loyalty through convenience.

What You Will Learn Today

  • How to retain revenue, reduce costs, increase loyalty, and enhance sustainability.
  • A nationwide network of 2,600+ Return Bar locations serving 288 metros across every state in the continental US.
  • Dramatically lower reverse logistics costs with bulk shipping and efficient processing at bicoastal hubs.
  • Enhance sustainability by replacing cardboard boxes with reusable containers and shipping in bulk saves trees and fuel.

Links And Resources Mentioned

Tweetable Gold Nuggets

Three in four shoppers say returns are the most painful part of buying online, and 87% won’t shop ever again after a painful returns experience with a retailer.Click To Tweet
Your shoppers bring items to our nationwide Return Bars, where they're stored in reusable containers. We pick them up and take them to their next destination.Click To Tweet

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Growth Mindset?

If you’re reading down here, I know the answer 😉

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Episode Sponsor: Mesa


Today’s episode is brought to you by Mesa, the only ecommerce automation platform exclusive to Shopify and Shopify Plus.

Mesa is the easiest way to integrate any top ecommerce app or service with your online store. Designed exclusively for Shopify and Shopify Plus; Mesa’s automated workflows can get back your time spent on repetitive tasks while growing your business at the same time.

Mesa’s no-code approach to building workflows allows you to create new ways to improve customer engagement, encourage repeat purchases without lifting a finger, reduce manual data entry, and more through a simple point-and-click interface.

Search for “Mesa” in the Shopify App Store and download the app today. Pricing starts at less than $10 a month and comes with a 14-day free trial backed 24/7 by their Customer Success Team.

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