The 18 Best BigCommerce Apps For A Profitable, Seamless Experience

BigCommerce is a widely used ecommerce platform that comes equipped with a variety of built-in sales and marketing tools. But if you really want to optimize your BigCommerce store — and build the kind of shopping experience that boosts conversion rates and drives revenue — you’re going to want to take advantage of third-party BigCommerce apps. 

To help you choose the right solutions for your online store, we’re taking a look at the 18 best BigCommerce apps on the market today broken down by category. 

• Best marketing BigCommerce apps
• Best sales-focused BigCommerce apps
• Best customer service BigCommerce apps
• Best site optimization BigCommerce apps
• Best payment and recurring payment apps for BigCommerce stores
• Best shipping and fulfillment BigCommerce apps 

Best marketing BigCommerce apps

No matter how great your products are, you aren’t going to generate a lot of sales without an effective marketing strategy. Thankfully, these marketing BigCommerce apps can provide you with a range of marketing capabilities that are sure to take your marketing efforts to the next level. 

1) Yotpo

In addition to enabling you to create automated and highly-targeted SMS marketing flows that are personalized based on a large number of customer actions and events, Yotpo also allows you to create loyalty and referral programs that reward your customers for desirable actions.

Unique features

• Provides review request templates for collecting more customer reviews and showcases reviews on your website
• Provides an excellent SMS flow builder that comes complete with a robust segmentation engine
• Makes it easy to create points-based loyalty and referral programs and reminds customers when they have points available to spend

What users think of this app

• Robust segmentation and targeting features
• Widgets for requesting reviews lead to a boost in product reviews
• Provides plenty of features for managing loyalty and referral programs

2) Klaviyo

As one of the top email marketing apps for ecommerce stores, Klaviyo offers a range of features designed to help you optimize your email marketing campaigns, including features such as automated email and SMS marketing flows, list segmentation tools, and a user-friendly analytics dashboard that you can use to gauge the performance of your campaigns.

Unique features

• Enables you to automatically launch campaigns based on triggers such as cart abandonment triggers, price drop triggers, and back-in-stock triggers
• Provides a large library of pre-built templates and flows that make the campaign creation process far less time-consuming
• Makes it easy to segment your SMS and email lists based on a wide variety of customer data

What users think of this app

• User-friendly and easy to set up
• Provides a wide range of pre-built triggers to choose from
• A capable email builder that makes it easy to create branded emails

3) Onollo

Onollo is an ecommerce social media management app that allows you to extract product data from your BigCommerce store in a single click, making it easy to create promotional posts without the need to extract product information manually. Onollo also allows store owners to schedule posts ahead of time for automatic publishing.

Unique features

• Extracts product data such as product descriptions, photos, URL, and pricing with a single click
• Provides an organized dashboard for tracking your social media posts
• Provides a calendar for scheduling posts

What users think of this app

• Great customer support
• Convenient and easy to use
• Streamlines the process of managing multiple social media accounts

Best sales-focused BigCommerce apps

According to data from Oberlo, only 1.94% of ecommerce website visits convert into a purchase. If you would like to keep the conversion rates on your store as high as possible, here are four excellent BigCommerce sales apps to leverage.

4) LoyaltyLion

With LoyaltyLion, BigCommerce store owners are able to improve customer retention by creating customizable loyalty programs. LoyaltyLion makes it easy to manage every aspect of your customer loyalty program, including automatically awarding points for predefined customer actions that can be spent online or in-store and a variety of marketing tools for promoting your loyalty program to both existing and new customers.

Unique features

• On-site notifications to alert customers when they have points available to spend
• Allows you to embed loyalty components on product and post-purchase pages
• Provides loyalty email templates and point statements for one-to-one email marketing campaigns

What users think of this app

• Highly customizable
• Makes it easy to A/B test your loyalty program
• Provides useful analytics and insights

5) Smile.io

Like LoyaltyLion, Smile.io is another solution for creating and managing loyalty and referral programs. With Smile.io, you are able to assign rewards points for a wide range of customer actions, create VIP programs with tiered rewards, and promote customer referrals by awarding points for referrals and social shares.

Unique features

• Enables you to automatically assign reward points or search by customer name to adjust points manually
• Provides on-site pop-ups to remind customers when they have points available to spend
• Automatically rewards points for customer actions and events such as repeat purchases, social shares, customer birthdays, and many more

What users think of this app

• User-friendly interface
• Allows you to customize the design and features of your rewards program
• Easy for customers to use as well

6) Recart

With Recart, BigCommerce store owners are able to automate their Facebook Messenger and SMS marketing campaigns by setting up automated workflows that can be triggered based on events such as an abandoned cart or a first-time purchase from a new customer. Recart also provides attention-grabbing opt-in pop-ups that you can use to grow your Facebook Messenger and SMS subscriber lists.

Unique features

• A large library of pre-built Messenger and SMS marketing flow templates
• Two-tap welcome pop-ups reportedly convert 10-15% of all store visitors into subscribers
• Provides a range of filters for segmenting your subscriber lists

What users think of this app

• Makes it easy to add triggers, automation splits, and A/B tests to your messaging campaigns
• Recart’s no-code automation editor allows for the creation of customized branded messages and messaging campaigns
• Great for abandoned cart recovery

7) Sellbrite

Sellbrite is a multi-channel sales tool that makes it easy to sync products across multiple stores. If you sell products on Amazon, eBay, Etsy, or other platforms in addition to your BigCommerce store, utilizing Sellbrite will enable you to update listings across platforms with a single click and manage all of your orders from a single dashboard.

Unique features

• Automatically syncs products even if the SKUs vary between channels
• Allows you to print shipping labels or route orders to a fulfillment service
• Allows you to upload bulk listings of up to 100 listings at a time per channel

What users think of this app

• Makes listing products to multiple sales channels far less time-consuming
• Easy to set up and use
• Excellent customer support

Best customer service BigCommerce apps

According to data from Microsoft, 90% of Americans consider customer service an important factor when deciding which companies to do business with. With these customer service BigCommerce apps, you can ensure that you are providing an optimized customer experience on your BigCommerce store while at the same time reducing the workload of your customer support team.

8) Gorgias

Gorgias is a powerful customer support solution that provides everything you need to begin offering your customers a better experience with your store, including live chat widgets, self-service options, and a convenient help-desk for accessing customer support resources and creating support tickets. 

In addition to improving the quality of your customer support, Gorgias is also designed to reduce the burden of your customer support staff by automating a wide range of time-consuming tasks such as ticket generation and prioritization. To see for yourself how Gorgias can optimize your customer support process, be sure to sign up for Gorgias today.

Unique features

• Fast-loading live chat widgets that won’t slow down your website
• Allows customer support agents to manage customer support tickets from a single, user-friendly dashboard
• Provides a wide range of macros and rules for automating a variety of customer support tasks
• Empowers your customers to help themselves with a help center and self-service automation flows

What users think of this app

• Very helpful for prioritizing customer inquiries to ensure that the most important inquiries receive the fastest possible response
• Excellent customer support
• Allows store owners to reduce the size of their customer support team while still providing swift and high-quality customer support

9) Answerbase

One of the best ways to reduce your customer support ticket volume is to provide customers with plenty of self-service resources. With Answerbase, store owners are able to easily create knowledge bases, FAQ pages, and community Q&A forums, providing customers with the ability to access answers to common questions without having to contact the store’s customer support team. 

Unique features

• Allows you to create both public and private knowledge bases and community forums
• Indexes Q&A content on search engines to boost your website’s SEO
• Provides insights and analytics for identifying high-value content/the questions that customers ask most frequently

What users think of this app

• Great for passively improving SEO
• Dramatically reduces customer support ticket volume
• Limited feature set compared to a more robust helpdesk solution

10) Tawk.to

Tawk.to is an app that allows BigCommerce store owners to integrate live chat windows into their online store. In addition to live chat tools, Tawk.to also provides an easy-to-use knowledge base builder as well as a ticketing system for creating, prioritizing, and assigning customer support tickets.

Unique features

• Provides the option to hire live chat support agents at a rate of $1/hour
• Enables you to tag and assign conversations to members of your support team
• Allows you to monitor the activity of customers on your website in real-time

What users think of this app

• Pre-purchase chat boosts conversions
• Easily integrates with numerous ecommerce platforms, but doesn’t offer the functionality of those platforms natively
• Most of the app’s best features are available in the free version

Best site optimization BigCommerce apps

According to data from Intergrowth, 70% of online marketers say that good SEO is more effective at generating sales than PPC ads. With site optimization BigCommerce apps, you can ensure that your website ranks as highly as possible for relevant searches without the need to hire an SEO service.

11) Shogun Page Builder

Shogun Page Builder is an app that simplifies the process of customizing your BigCommerce storefront while at the same time ensuring that all of your store’s pages are fast-loading for optimum SEO. As a drag-and-drop page builder, Shogun Page Builder provides a broad range of customization options that do not require any coding knowledge to implement.

Unique features

• Speeds up the pages on your BigCommerce store for improved SEO
• Makes it easy to A/B test the pages that you create
• Provides 30+ quick-start templates for creating landing pages, product pages, and more

What users think of this app

• Great for building landing pages
• Plenty of customization options
• Incredibly easy to use

12) FavSEO

FavSEO is a solution that offers everything you need to boost your store’s SEO, including an SEO audit to identify existing SEO issues, keyword research to help you populate your site’s content with targeted keywords, a link-building strategy that is executed on your behalf, and tools for tracking your website’s ranking over time. Starting at $799/month, FavSEO certainly isn’t a cheap solution, but it is one of the best apps/services available for maximizing a website’s SEO with minimal effort.

Unique features

• All audits and services are performed manually by an expert team of SEO professionals
• Focuses on creating high-authority backlinks rather than simply increasing your backlink count by any means possible
• 24/7 chat and email support

What users think of this app

• Boosts a website’s SEO without any effort or knowledge required from the app’s users
• Responsive and helpful customer support
• Optimizes your social media profiles in addition to your website

13) Alloy

Alloy is a company that provides a number of exceptional SEO services, including services such as local SEO, content marketing, website optimization, reputation management, and international SEO. If you are looking for an all-in-one solution to improve your website’s ranking, working with Alloy is a great option to consider.

Unique features

• Provides a free site evaluation with no obligation to sign up for the service once the evaluation is complete
• Content for your content marketing strategy is written, scheduled, and published on your behalf
• Multilingual and culturally-specific keyword research and content development for boosting international SEO

What users think of this app

• Great for improving local SEO
• Enables store owners to execute a comprehensive SEO strategy with minimal effort and know-how
• Excellent customer support

Best payment and recurring payment apps for BigCommerce stores

Making it easy for customers to pay for their purchases is essential if you want to create a path of least resistance between your store visitors and a completed sale. With these BigCommerce payment apps, you can provide your customers with a variety of convenient and secure payment options.

14) Recharge

Recharge is an app that allows BigCommerce store owners to sell subscription-based products or services. In addition to providing customers with subscription payment options at checkout, Recharge also makes it easy for customers to manage their subscriptions either through SMS or through a pre-built customer portal.

Unique features

• Reduces churn by giving customers the option to pause or alter their subscription rather than canceling it
• Integrates with all popular payment processing solutions to allow subscription-based payments
• Provides actionable insights that you can use to optimize your subscription offerings

What users think of this app

• Plenty of customization options
• Makes it easy for customers to edit their subscriptions
• Strong integrations and easy setup

15) Bolt Checkout

Bolt Checkout is an app that creates a friction-free checkout process by allowing customers to check out in a single click. Once a customer signs up to the Bolt Checkout network, their information is saved and auto-filled each time they purchase a product even if it is their first time visiting the store, creating a hassle-free checkout process that helps store owners reduce their abandoned cart rates.

Unique features

• Provides plenty of metrics and insights into your customers’ buying behaviors
• Integrates with a wide range of payment processing solutions
• Promises 50% higher conversion rates by streamlining the checkout process

What users think of this app

• Great data visualization features
• Protects against fraudulent orders and offers a 100% fraud chargeback guarantee
• Responsive and helpful tech support team

Best shipping and fulfillment BigCommerce apps

Shipping and fulfillment is often one of the biggest hassles associated with running an online store. If you would like to make your shipping and fulfillment process as streamlined as possible for you and your customers alike, these three shipping and fulfillment BigCommerce apps are certainly worth checking out.

16) ShipStation

ShipStation is an app that is designed to streamline and automate your order fulfillment process. With ShipStation, BigCommerce store owners are able to import orders from multiple stores and channels, utilize bulk updates and automation processes to quickly process and fulfill orders, compare rates across carriers and print shipping labels, then finally send customers automated shipping updates.

Unique features

• Connect with multiple platforms/marketplaces at no additional charge
• Make it easy to set up shipping rules that will automate your order fulfillment process
• Provides an inventory management dashboard for viewing your stock levels, allocating stock, or setting inventory alerts

What users think of this app

• Easy to set up and use
• Automations make setting up shipping rules more efficient than manual creation
• Makes it easy to combine multiple orders into a single shipment

17) ShipBob

ShipBob is an inventory management solution that is a lot like Amazon FBA for BigCommerce store owners. With ShipBob, you are able to ship your products in bulk to ShipBob fulfillment centers across the country. Once you’ve shipped your products to ShipBob’s warehouses, ShipBob then takes over all inventory management and order fulfillment responsibilities, freeing you up to focus on growing your business.

Unique features

• Gives you the option to choose which carrier you would like to use
• Order returns are processed on your behalf
• Reduces the time it takes to get products to customers by shipping products from the fulfillment center that is nearest to the customer who placed the order

What users think of this app

• Platform is easy to navigate
• Makes it easy to monitor orders and returns
• Plenty of flexibility regarding order fulfillment options

18) AfterShip

AfterShip is an app that makes it easy for you to keep customers updated about the status of their order. In addition to enabling you to send out automated shipment notifications, AfterShip also allows you to create a branded order tracking page that your customers can access at any time.

Unique features

• Integrates with 953 different carriers as well as a wide range of other apps and platforms
• Provides detailed analytics that you can use to optimize your store’s post-purchase experience
• Allows you to track orders across multiple sales channels and carriers from a single dashboard

What users think of this app

• Plenty of customization options
• Provides real-time tracking updates to customers and store owners alike
• Simple setup with a user-friendly interface

Enhance customer service for your ecommerce store with Gorgias

Choosing the right BigCommerce apps can provide you with a lot of powerful capabilities designed to make life easier for you and your team and turn your BigCommerce store into a sales-generating machine.

At Gorgias, we are proud to offer the cutting-edge tools our clients need to provide exceptional customer support while also automating tedious customer support tasks to save your support team time and resources. To learn more about why so many BigCommerce store owners choose Gorgias for their customer support needs, be sure to sign up for Gorgias today!

Special thanks to our friends at Gorgias for their insights on this topic.