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How To Use Customer Experience And AI To Drive Retention And Sales With Marcin Stoll Of Tidio

How to use ecommerce and customer experience to drive retention and sales.

On today’s episode of the Shopify Ecommerce Podcast, I had the pleasure of interviewing Marcin Stoll, the Chief Product Officer at Tidio.

This episode is made possible by UPS Capital, creators of the InsureShield App for Shopify. You work hard for your company’s reputation, but shipping setbacks are outside your control, like porch piracy or in-transit damage. The post-purchase experience, including shipping, is a critical part of the customer journey, and protecting against these risks is essential.

This is Marcin’s story…

Marcin, a digital marketing specialist, and copywriter, first encountered the potential of AI in customer service while working with Shopify businesses. He was astounded by the power of AI to transform customer experiences and drive sales growth. Marcin’s passion for Tidio’s AI advancements only grew as he witnessed the platform’s increased automation capabilities, CRM integration, and improved customer retention strategies. The thrill of seeing the impact of AI on businesses and their customers has fueled Marcin’s ongoing dedication to perfecting Tidio’s AI-driven platform.

In this episode, you will learn:

  1. Discover Tidio’s innovative Shopify integration, paving the way for customized messaging and a streamlined sales funnel. 
  2. Unlock the potential of ‘Intent Analysis’ – a transformative tool designed to prioritize customer needs and enable proactive engagement. 
  3. Experience the power of Tidio’s Live Chat platform, providing human-agent accessibility that enhances user delight. 
  4. Explore how chatbots can elevate customer support, bolstering engagement and skyrocketing conversion rates. 
  5. Delve into Tidio’s AI breakthroughs, leading to better automation, seamless CRM integration, and top-notch customer retention.

Shopify Ecommerce Podcast

Boosting Your Shopify Stores Growth, Revenue, Profits, and Lasting Customer Value

Each week, join Steve Hutt and his knowledgeable guest as they share valuable insights designed to motivate founders and marketers in growing their Shopify stores. Together, we’ll explore top-notch Shopify apps, marketing platforms, and vital growth tactics to enhance efficiency, boost profits, and strengthen customer loyalty. With every episode, you’ll get closer to learning from the pros who are currently thriving in the world of ecommerce!

Links and Resources Mentioned

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Support Our Sponsor

Today’s supply chain is unreliable, and shoppers are actively seeking options to better protect the items they buy online. Our show sponsor, UPS Capital, recently commissioned research showing that 65% of consumers would be interested in requesting coverage for specific online orders.

They can do just that with UPS Capital’s InsureShield App for Shopify and its new consumer-elected feature. Consumers can elect to cover their purchase at checkout, and merchants can make a custom rule to add shipping insurance if a consumer passes. This added protection can enhance consumer confidence in your business – saving you time and improving your customer experience.